Floor Manager

Kaiyō; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Leadership role with ownership

Supportive ownership team

Part of San Francisco dining concept

Job summary

Kaiyō Handroll Bar in San Francisco is seeking a passionate Floor Manager to lead front-of-house operations during busy service times, delivering warm, attentive hospitality and ensuring elevated dining standards.

The ideal candidate has at least 2 years of FOH management experience, strong knowledge of California labor laws, and a proven ability to lead by example while managing staff and guest expectations in a fast-paced environment.

Qualifications

• Minimum of 2 years of front-of-house management experience in a full-service restaurant or bar environment.
• Strong working knowledge of California labor law (meal breaks, overtime, wage and hour compliance).
• Experience with scheduling and labor management tools.

Responsibilities

• Greet and welcome guests promptly; listen attentively to understand food and beverage preferences, provide informed recommendations, and accurately take orders.
• Maintain strong knowledge of the menu, including ingredients, preparation methods, and beverage offerings, to confidently answer questions and upsell when appropriate.
• Engage with guests in a warm, genuine, and professional manner to create a memorable dining experience.
• Monitor tables throughout the meal to ensure guest satisfaction; proactively address and resolve issues as they arise.
• Support overall restaurant operations by assisting service and kitchen teams as needed to ensure smooth execution.
• Prepare and present itemized checks; collect payments and accurately process transactions.
• Deliver high-quality food and beverage service in a fast-paced, full-service restaurant environment.

Skills

FOH management

Guest service

Upselling

Team leadership

California labor law

Scheduling

Communication

Availability

Job description

We are seeking a passionate, hospitality-driven Floor Manager to join Kaiyō Handroll Bar. This roles are ideal for a service professional who thrive in fast-paced environments, understand elevated dining standards, and take pride in delivering warm, attentive, and knowledgeable guest experiences.The ideal candidate is personable, detail-oriented, and proactive, with the ability to anticipate guest needs while maintaining efficiency during high-volume service periods.

What the role looks like

Greet and welcome guests promptly; listen attentively to understand food and beverage preferences, provide informed recommendations, and accurately take orders.

Maintain strong knowledge of the menu, including ingredients, preparation methods, and beverage offerings, to confidently answer questions and upsell when appropriate.

Engage with guests in a warm, genuine, and professional manner to create a memorable dining experience.

Monitor tables throughout the meal to ensure guest satisfaction; proactively address and resolve issues as they arise.

Support overall restaurant operations by assisting service and kitchen teams as needed to ensure smooth execution.

Prepare and present itemized checks; collect payments and accurately process transactions.

Deliver high-quality food and beverage service in a fast-paced, full-service restaurant environment.

What we're looking for

• At least 2 years of FOH management experience in a full-service restaurant or bar environment
• Strong working knowledge of California labor law - meal breaks, overtime, wage and hour compliance
• Experience with scheduling and labor management tools
• Someone who leads by example, earns respect naturally, and makes people want to do their best work
• Genuine passion for hospitality and the guest experience
• Availability for evenings, weekends, and event nights
• Minimum of one year of experience in a fast-paced or fine-dining, full-service restaurant environment.
• Working knowledge of Japanese and sushi ingredients, classic cocktails, and a broad range of back-bar spirits.
• Strong attention to detail with a commitment to service excellence.
• Ability to work evenings, weekends, holidays, and late shifts as required (up to 12:00 a.m.). Be on time!
• Excellent communication and interpersonal skills.
• Ability to thrive in a high-energy, high-volume setting.
• Must be at least 21 years of age.

What we offer

• Starting at $28.00 per hour, commensurate with experience
• A leadership role with real ownership and the opportunity to help shape the culture of a growing brand
• A supportive ownership team that believes in developing its people
• The chance to be part of one of San Francisco's most exciting dining and nightlife concepts