Floor Manager - Hospitality & Guest Experience

Lucky Strike Entertainment; Florida; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave, and HOLIDAS

Perks! Bowling, Boomer’s, and Waterpar

Job summary

Lucky Strike Entertainment is hiring a frontline team member in Florida to own the floor across bowling, arcade, food and beverage, bar, and events. You will step into roles as needed to keep service fast and guests happy, while coaching hourly staff on standards and safety.

You will drive sales through engagement and promotions, maintain facility readiness, and assist with cash handling and labor tracking to build foundational operational and financial skills.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills and the confidence to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

Skills

Hospitality experience

Team motivation

Guest service

Communication skills

Leadership presence

Flexible availability

Education

High school diploma or equivalent

Tools

POS system

Job description

Lucky Strike Entertainment is hiring a frontline team member in Florida to own the floor across bowling, arcade, food and beverage, bar, and events. You will step into roles as needed to keep service fast and guests happy, while coaching hourly staff on standards and safety.

You will drive sales through engagement and promotions, maintain facility readiness, and assist with cash handling and labor tracking to build foundational operational and financial skills.