Floor Leader: Retail Leadership & Customer Experience

W2B Skechers USA Retail, LLC; Albuquerque (NM); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Employee discounts

Job summary

Skechers is seeking a motivated Key Holder (Floor Leader) at our Albuquerque, NM location. In this entry-level retail leadership role, you will oversee daily store operations, mentor team members, and deliver exceptional customer service while helping to meet sales goals.

You will work evenings, weekends, and holidays; gain on-the-job training, and have opportunities for career advancement within Skechers, a global brand known for comfort technology and value.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Skechers is seeking a motivated Key Holder (Floor Leader) at our Albuquerque, NM location. In this entry-level retail leadership role, you will oversee daily store operations, mentor team members, and deliver exceptional customer service while helping to meet sales goals.

You will work evenings, weekends, and holidays; gain on-the-job training, and have opportunities for career advancement within Skechers, a global brand known for comfort technology and value.