Floor Leader: Lead Sales & Customer Experience (Flexible)

Lush Fresh Handmade Cosmetics North America; Billerica (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America in Burlington is seeking a Full Time Floor Leader to support the Store Management Team, drive sales, and enhance the customer experience. You will lead a team of sales associates, coach performance, and oversee opening/closing duties, all while championing ethical beauty and vibrant store culture.

Your daily focus includes product demonstrations, staff development, and maintaining visual standards.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Ability to solve problems related to day-to-day customer service.
• Comfort working in a fast-paced team environment.

Responsibilities

• Drive sales by coaching the sales team using StoreForce data and adjusting shop floor structure.
• Deliver a world-class customer experience including product demos and consultations.
• Educate customers on Lush values and brand positioning, including ethical practices.
• Increase product knowledge and make informed recommendations to meet customer needs.
• Train and coach Sales Ambassadors and peers to improve performance and sales.

Skills

customer service and sales

cash handling/opening closing

supervisory coaching

problem-solving

fast-paced team

Job description

Lush Fresh Handmade Cosmetics North America in Burlington is seeking a Full Time Floor Leader to support the Store Management Team, drive sales, and enhance the customer experience. You will lead a team of sales associates, coach performance, and oversee opening/closing duties, all while championing ethical beauty and vibrant store culture.

Your daily focus includes product demonstrations, staff development, and maintaining visual standards.