Floor Leader: Flexible Schedule, Sales & Service

Lush Fresh Handmade Cosmetics; Burlington (MA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Lush Fresh Handmade Cosmetics seeks a Full Time Floor Leader for Burlington Mall in Burlington, MA. You will lead a sales team on the shop floor, coach associates, and drive daily sales while ensuring an outstanding customer experience.

This role emphasizes product knowledge and brand education on our skincare and ethical values, collaborating with store management to uphold operational excellence.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales through coaching and optimizing shop floor using StoreForce data.
• Deliver world-class customer experience including product demonstrations.
• Educate customers on Lush brand values and ethical practices.
• Increase product knowledge and make informed recommendations.

Skills

Customer service

Sales coaching

Cash handling

Supervisory experience

Teamwork

Skincare knowledge

Flexible schedule

Job description

Lush Fresh Handmade Cosmetics seeks a Full Time Floor Leader for Burlington Mall in Burlington, MA. You will lead a sales team on the shop floor, coach associates, and drive daily sales while ensuring an outstanding customer experience.

This role emphasizes product knowledge and brand education on our skincare and ethical values, collaborating with store management to uphold operational excellence.