Floor Leader: Inspire Sales & Service Excellence

Internal Job Board; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush Cosmetics North America in New Orleans, LA is hiring for a Floor Leader to support the Store Management Team on the shop floor, from driving sales to leading training sessions and ensuring an outstanding customer experience.

You will coach a team of sales associates, balance brand values like cruelty-free products, ethical buying, and Naked Packaging, and participate in opening/closing duties, cash handling, and merchandising.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Ability to work in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.
• Fluency in Spanish, French or other languages is preferred.

Responsibilities

• Drive sales: coach the sales team using StoreForce dashboard results and adjust floor structure to meet goals.
• Deliver world‑class customer experience on the shop floor, including product demonstrations.
• Build the brand by educating customers on Lush values and ethical practices in the shop and events.
• Lead product knowledge development and make informed recommendations to customers.
• Develop team: train and coach Sales Ambassadors on techniques and product knowledge to improve performance.
• Promote DEIB: encourage open communication and inclusive teamwork.

Skills

Customer service

Sales

Supervisory experience

Problem-solving

Team leadership

DEIB awareness

Flexibility

Skincare knowledge

Job description

Lush Cosmetics North America in New Orleans, LA is hiring for a Floor Leader to support the Store Management Team on the shop floor, from driving sales to leading training sessions and ensuring an outstanding customer experience.

You will coach a team of sales associates, balance brand values like cruelty-free products, ethical buying, and Naked Packaging, and participate in opening/closing duties, cash handling, and merchandising.