Floor Leader: Drive Sales & Elevate Customer Experience

Lush; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush is seeking a Floor Leader in New Orleans to lead on the shop floor, coach sales ambassadors, and uphold the brand’s values. You’ll drive customer experience, educate guests on our ethical cosmetics, and collaborate with the management team to ensure operational excellence and a vibrant store culture.

The role focuses on sales leadership, staff development, and delivering an exceptional customer journey while promoting Lush’s 100% vegetarian, handmade products and ethical commitments.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Driving Sales: Use the StoreForce dashboard results to coach the sales team and adjust floor structure to meet goals.
• Customer Experience: Deliver world-class service on the shop floor, with product demonstrations and consultative guidance.
• Building the Brand: Educate customers on Lush values and ethical practices in-store and during events.
• Product Passion: Deepen product knowledge and make informed recommendations for customer needs.
• Development: Train and coach Sales Ambassadors to improve performance and grow the team.
• Diversity, Equity, Inclusion, and Belonging: Promote DEIB and collaborative teamwork across staff.
• Operational Excellence: Manage cash handling, open/close procedures, visuals, inventory, and policy adherence.

Skills

Customer service & sales

Cash handling & opening/closing

Supervisory coaching

DEIB awareness

Flexible schedule

Spanish / French language

Job description

Lush is seeking a Floor Leader in New Orleans to lead on the shop floor, coach sales ambassadors, and uphold the brand’s values. You’ll drive customer experience, educate guests on our ethical cosmetics, and collaborate with the management team to ensure operational excellence and a vibrant store culture.

The role focuses on sales leadership, staff development, and delivering an exceptional customer journey while promoting Lush’s 100% vegetarian, handmade products and ethical commitments.