Floor Leader: Inspire Sales & Customer Experience

Lush-Cosmetic; Charlotte (NC); On-site; USD 23,640,000 - 34,302,000; Full time

Job summary

Lush Handmade Cosmetics is seeking a Floor Leader in Charlotte, NC to guide Sales Ambassadors and drive store performance. You will lead by example on the shop floor, coach the team on sales and customer service, and reinforce our ethical brand values through customer interactions.

Responsibilities include achieving daily sales goals, delivering product demonstrations, and maintaining an engaging store environment that motivates staff and delights customers.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Strong problem-solving skills related to day-to-day customer service.
• Ability to thrive in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales by coaching the team and adjusting floor layout to meet goals.
• Deliver world-class customer service and product demonstrations on the shop floor.
• Educate customers on Lush brand values and ethical commitments in-store and via events.
• Maintain deep product knowledge and make informed recommendations to customers.

Skills

customer service and sales

cash handling

supervisory experience

problem solving

fast-paced environment

skincare passion

flexible schedule

Job description

Lush Handmade Cosmetics is seeking a Floor Leader in Charlotte, NC to guide Sales Ambassadors and drive store performance. You will lead by example on the shop floor, coach the team on sales and customer service, and reinforce our ethical brand values through customer interactions.

Responsibilities include achieving daily sales goals, delivering product demonstrations, and maintaining an engaging store environment that motivates staff and delights customers.