Floor Leader: Elevate Sales & Customer Experience

Internal Job Board; Greenville (SC); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush Cosmetics North America in Greenville, SC is seeking a Floor Leader to support the Store Management Team on the shop floor, drive sales, and coach a team of Sales Ambassadors to exceed goals. The role emphasizes customer experience, product knowledge, and brand values in a fast-paced retail environment.

Responsibilities include coaching, training, and maintaining store standards while fostering a positive, DEIB-conscious work culture and delivering exceptional service to every customer.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Strong problem-solving skills in day-to-day operations.
• Ability to work in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales by coaching the sales team and adjusting shop floor structure to meet goals.
• Deliver world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush brand values and ethics in-store and through community engagement.
• Build product knowledge and make informed recommendations for customer needs.

Skills

Customer service

Sales

Cash handling

Opening/Closing procedures

Supervisory experience

Problem-solving

Skincare knowledge

Flexible schedule

Job description

Lush Cosmetics North America in Greenville, SC is seeking a Floor Leader to support the Store Management Team on the shop floor, drive sales, and coach a team of Sales Ambassadors to exceed goals. The role emphasizes customer experience, product knowledge, and brand values in a fast-paced retail environment.

Responsibilities include coaching, training, and maintaining store standards while fostering a positive, DEIB-conscious work culture and delivering exceptional service to every customer.