Floor Leader: Drive Sales & Customer Experience

Lush-Cosmetic; West Hartford (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Lush Handmade Cosmetics in West Hartford, CT is seeking a Full Time Floor Leader to guide a team of Sales Ambassadors on the shop floor and drive sales while delivering an outstanding customer experience.

You will coach, mentor, and train staff, analyze sales results, and ensure brand standards are upheld, including cruelty-free and ethical practices. A dynamic retail environment with evenings and weekends required.

Qualifications

• Minimum 1 year of customer service and sales experience.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Ability to work in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales through coaching and floor structure adjustments.
• Lead shop-floor customer experiences and product demonstrations.
• Educate customers on brand values and cruelty-free cosmetics.
• Enhance product knowledge and make recommendations.
• Train and coach Sales Ambassadors for performance and growth.

Skills

Customer service

Sales

Cash handling

Coaching

Team leadership

Problem solving

Skincare knowledge

Job description

Lush Handmade Cosmetics in West Hartford, CT is seeking a Full Time Floor Leader to guide a team of Sales Ambassadors on the shop floor and drive sales while delivering an outstanding customer experience.

You will coach, mentor, and train staff, analyze sales results, and ensure brand standards are upheld, including cruelty-free and ethical practices. A dynamic retail environment with evenings and weekends required.