Floor Leader: Drive Sales & Top-Notch Service

Lush Fresh Handmade Cosmetics; Walnut Creek (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Lush Cosmetics North America is seeking a Floor Leader to support the Store Management Team and drive exceptional customer experiences in Walnut Creek, CA. You will lead a team of sales associates, coach on sales techniques, and uphold brand values including ethical sourcing and handmade cosmetics.

In this role you will manage daily operations, training, and team development while ensuring store standards, cash handling, and opening/closing procedures are executed smoothly.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales using coaching and feedback based on StoreForce dashboard results and optimize shop floor structure.
• Lead and inspire a team of sales associates to meet and exceed goals while delivering a world-class customer experience.
• Educate customers on Lush brand values and articulate our stance on ethical, vegan, and handmade cosmetics through in-store engagement.
• Expand product knowledge and make informed recommendations to meet diverse customer needs.
• Train and mentor Sales Ambassadors and peers to improve performance and skill development.
• Foster DEIB principles through open communication and inclusive teamwork.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem-solving

Skincare knowledge

Flexible schedule

Team motivation

Job description

Lush Cosmetics North America is seeking a Floor Leader to support the Store Management Team and drive exceptional customer experiences in Walnut Creek, CA. You will lead a team of sales associates, coach on sales techniques, and uphold brand values including ethical sourcing and handmade cosmetics.

In this role you will manage daily operations, training, and team development while ensuring store standards, cash handling, and opening/closing procedures are executed smoothly.