Floor Leader: Inspire Sales & Customer Delight

Lush; Brea (CA); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Lush is seeking a Floor Leader to support the Store Management Team across all aspects of the business on the shop floor. You will drive sales, lead training, and coach a team of sales associates to achieve goals while delivering an exceptional customer experience.

In this role, you’ll manage store operations, uphold brand values like fighting animal testing and 100% vegetarian products, and foster a positive, productive work environment.

Qualifikationen

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.

Aufgaben

• Drive sales on the shop floor and coach the sales team using performance data.
• Deliver a world-class customer experience and lead product demonstrations.
• Educate customers on Lush brand values, ethics, and vegan products.
• Lead training sessions and develop Sales Ambassadors for better performance.
• Maintain clean visuals, merchandising, stock management and store standards.
• Ensure accurate cash handling and reliable opening/closing procedures.

Kenntnisse

Customer service

Sales

Coaching

Cash handling

Jobbeschreibung

Lush is seeking a Floor Leader to support the Store Management Team across all aspects of the business on the shop floor. You will drive sales, lead training, and coach a team of sales associates to achieve goals while delivering an exceptional customer experience.

In this role, you’ll manage store operations, uphold brand values like fighting animal testing and 100% vegetarian products, and foster a positive, productive work environment.