Shop Floor Leader & Customer Experience Coach

Lush; New Orleans (LA); On-site; USD 19,000 - 27,000; Full time

Job summary

Lush is seeking a Full Time Floor Leader for Lakeside Shopping Center in New Orleans, LA. You will lead a team on the shop floor, coach sales associates, and ensure an exceptional customer experience while promoting Lush values.

You will mentor staff, drive sales performance, and manage opening/closing tasks, cash handling, and store standards. Join a brand committed to handmade cosmetics and ethical practices.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures experience.
• Supervisory experience coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• Fast-paced team environment experience.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales: coach the sales team using store metrics and adjust floor structure to meet goals.
• Deliver world-class customer experiences on the shop floor, including product demonstrations.
• Educate customers on Lush values and ethical practices, promoting brand messaging in-store and events.
• Maintain product knowledge and make informed recommendations to customers.
• Train and coach sales ambassadors to improve performance and grow the team.
• Support DEIB by fostering inclusive communication and teamwork.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Team leadership

Skincare knowledge

Flexible schedule

Job description

Lush is seeking a Full Time Floor Leader for Lakeside Shopping Center in New Orleans, LA. You will lead a team on the shop floor, coach sales associates, and ensure an exceptional customer experience while promoting Lush values.

You will mentor staff, drive sales performance, and manage opening/closing tasks, cash handling, and store standards. Join a brand committed to handmade cosmetics and ethical practices.