Floor Leader & Customer Experience Coach

A&F Stores, Inc.; San Antonio (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise Discount

Quarterly Sales Incentive Bonus

Training and Development

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead for its San Antonio store to supervise floor operations, coach Brand Reps and Stock Associates, and drive daily sales through superior customer experiences. The role guides teamwork and maintains store standards in fast‑paced environments.

The position emphasizes opening/closing routines, POS operation, merchandising, and data-informed decisions to optimize performance and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication abilities required.
• Ability to lead small teams and assist in coaching.

Responsibilities

• Perform Opening and Closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer service

Communication

Leadership potential

Sales driven

Product knowledge

Merchandising

Team coaching

Adaptability

Interpersonal skills

Education

High School Diploma / GED preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead for its San Antonio store to supervise floor operations, coach Brand Reps and Stock Associates, and drive daily sales through superior customer experiences. The role guides teamwork and maintains store standards in fast‑paced environments.

The position emphasizes opening/closing routines, POS operation, merchandising, and data-informed decisions to optimize performance and customer satisfaction.