Floor Lead, Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; Lakewood (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

A Global Team of People Who'll Celebr

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and an exceptional customer experience.

The role supports the store leadership team in driving performance on the floor through daily sales and teamwork on the sales floor. The position requires opening/closing routines, POS operation, and handling OMNI channel orders, with a focus on product knowledge, visual displays, and brand standards.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Open and close routines.
• Operate POS/register systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic

Adaptability

Multitasking

Proactive learning

Work ethic

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and an exceptional customer experience.

The role supports the store leadership team in driving performance on the floor through daily sales and teamwork on the sales floor. The position requires opening/closing routines, POS operation, and handling OMNI channel orders, with a focus on product knowledge, visual displays, and brand standards.