Floor Lead: Elevate Sales & Customer Experience

Abercrombie & Fitch Spain, SL; Peabody (MA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Merchandise Discount

Training and Development

Career Advancement

Quarterly Sales Incentive Bonus

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experiences and team achievement of daily sales.

The role supports store leadership, ensuring opening/closing routines, product knowledge, visual displays, and asset protection. Availability includes Saturdays, Sundays, and peak periods, with expected weekly hours of 12–16.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; experience leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Strong communication skills

Exceptional interpersonal skills

Customer focus

Knowledge of fashion trends

Energetic and assertive

Initiative

Adaptability and flexibility

Detail-oriented

Task prioritization

Team leadership experience

Customer service

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experiences and team achievement of daily sales.

The role supports store leadership, ensuring opening/closing routines, product knowledge, visual displays, and asset protection. Availability includes Saturdays, Sundays, and peak periods, with expected weekly hours of 12–16.