Floor Lead & Customer Experience Coach

CSC Generation; Boulder (CO); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Bonus Eligible

Employee Discount

401K after 90 days; must be 21 years

Job summary

Sur La Table in Boulder, CO is seeking a Floor Lead to support the GM/SM and lead daily store operations. You will coach staff, uphold customer service standards, manage timekeeping, inventory, and merchandising to drive sales.

The role requires at least 1 year in retail sales and supervisory experience, POS and MS Office familiarity, and a commitment to training and policy adherence. Competitive hourly pay and benefits are offered.

Qualifications

• 1 year of retail sales and customer service experience.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Certification.

Responsibilities

• Support training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and SOPs are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by General Manager or Store Manager.

Skills

Customer service

Sales

Coaching/Training

Tools

POS Systems

MS Office

Job description

Sur La Table in Boulder, CO is seeking a Floor Lead to support the GM/SM and lead daily store operations. You will coach staff, uphold customer service standards, manage timekeeping, inventory, and merchandising to drive sales.

The role requires at least 1 year in retail sales and supervisory experience, POS and MS Office familiarity, and a commitment to training and policy adherence. Competitive hourly pay and benefits are offered.