Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Spain, SL; Buffalo (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Partner

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Part-time Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates while ensuring excellent in-store experiences and daily sales goals.

Responsibilities include opening/closing routines, POS operation, OMNI channel fulfillment, visual merchandising, and data-driven decision making, with emphasis on brand culture and positive customer interactions.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required but leading groups or teams is preferred.
• Maintain a strong customer focus and exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends; be energetic, outgoing and assertive.
• Take initiative, be adaptable and flexible; balance multiple tasks while being detail-oriented.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication

Leadership

Initiative

Adaptability

Multitasking

Energetic & assertive

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Part-time Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates while ensuring excellent in-store experiences and daily sales goals.

Responsibilities include opening/closing routines, POS operation, OMNI channel fulfillment, visual merchandising, and data-driven decision making, with emphasis on brand culture and positive customer interactions.