Floor Lead: Drive Sales & Customer Experience

Abercrombie & Fitch Co.; Teays Valley (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

Abercrombie & Fitch Co. is hiring a Key Lead to support on-floor operations and lead Brand Reps and Stock Associates. You will drive customer experience and sales while guiding store performance through daily leadership on the floor.

The role emphasizes coaching, product knowledge, and brand alignment within a collaborative leadership team. This position requires reliability for weekend shifts and peak periods.

Qualifications

• High School Diploma or GED preferred or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Team leadership

Initiative

Adaptability

Multitasking

Strong work ethic

Fashion knowledge

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is hiring a Key Lead to support on-floor operations and lead Brand Reps and Stock Associates. You will drive customer experience and sales while guiding store performance through daily leadership on the floor.

The role emphasizes coaching, product knowledge, and brand alignment within a collaborative leadership team. This position requires reliability for weekend shifts and peak periods.