Floor Lead: Customer Service & Store Ops

Theisen's Home Farm Auto; DeWitt (AR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K match

PTO

Holidays

Birthday off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Job summary

Theisen's Home Farm Auto is seeking a Floor Supervisor to assist the store manager in operating a customer-focused retail environment. You will help maximize sales and profits while maintaining associate morale and providing training.

Qualifications include a bachelor’s degree in a business-related field (preferred), at least 2 years of related retail experience, NRHA test completion within 3 months, and a valid driver’s license. Strong MS Office skills and leadership abilities are expected.

Qualifications

• Bachelor’s degree in business related field preferred
• Minimum 2 years of related retail experience
• Satisfactory completion of National Retail Hardware Association test within three months of starting
• Valid driver’s license with clean driving record

Responsibilities

• Assist manager with ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time clock functions
• Monitor associate productivity and intervene as necessary, and ensure associates are following all procedures, dress code, wearing name tags, and completing paperwork
• Provide input for manager regarding associate performance evaluations
• Help identify projects and coordinate completion
• Perform opening and closing functions and prep of cash drawers
• Carry out directives of the managers as requested and liaise between manager and hourly associates
• Perform tasks normally required of associates in the majority of classifications
• Assist customers with their questions, needs, and loadouts
• Provide excellent customer service
• Run cash register as needed
• Assisting with straightening, facing, cleaning, stocking and recovery
• Other duties as requested by management

Skills

Customer service

Scheduling

Leadership

Retail experience

Communication

Education

Bachelor’s degree in business preferred

Tools

Word

Excel

Outlook

PowerPoint

Job description

Theisen's Home Farm Auto is seeking a Floor Supervisor to assist the store manager in operating a customer-focused retail environment. You will help maximize sales and profits while maintaining associate morale and providing training.

Qualifications include a bachelor’s degree in a business-related field (preferred), at least 2 years of related retail experience, NRHA test completion within 3 months, and a valid driver’s license. Strong MS Office skills and leadership abilities are expected.