Retail Floor Supervisor: Customer-First Leader

Theisen's Home Farm Auto; Sparta (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K match

Paid time off

Holidays

Birthday-off with pay

Associate discount

Job summary

Theisen's Home Farm Auto in Sparta, WI is seeking a Floor Supervisor to support the store manager in delivering outstanding customer service, maintaining associate morale, providing training, and maximizing sales and profits.

You will help supervise scheduling, training, and daily operations, while ensuring adherence to procedures, dress code, and accurate paperwork in a fast-paced retail environment.

Qualifications

• Bachelor’s degree in business preferred.
• Minimum 2 years of related retail experience.
• Satisfactory completion of National Retail Hardware Association test within three months of starting.
• Valid driver’s license with clean driving record.

Responsibilities

• Assist manager with ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time clock functions.
• Monitor associate productivity and intervene as necessary, and ensure associates are following all procedures, dress code, wearing name tags, and completing paperwork.
• Provide input for manager regarding associate performance evaluations.
• Help identify projects and coordinate completion.
• Perform opening and closing functions and prep of cash drawers.
• Carry out directives of the managers as requested and liaise between manager and hourly associates.
• Perform tasks normally required of associates in the majority of classifications.
• Assist customers with their questions, needs, and loadouts.
• Provide excellent customer service.
• Run cash register as needed.
• Assisting with straightening, facing, cleaning, stocking and recovery.
• Other duties as requested by management.

Skills

Customer service

Communication

Leadership

Team supervision

Scheduling

Training

Problem solving

Attention to detail

Adaptability

Education

Bachelor’s degree in business related field

Tools

Word

Excel

Outlook

PowerPoint

Spreadsheet analysis

Job description

Theisen's Home Farm Auto in Sparta, WI is seeking a Floor Supervisor to support the store manager in delivering outstanding customer service, maintaining associate morale, providing training, and maximizing sales and profits.

You will help supervise scheduling, training, and daily operations, while ensuring adherence to procedures, dress code, and accurate paperwork in a fast-paced retail environment.