Floor Lead: Customer Experience & Team Coach

A&F Stores, Inc.; Rogers (AR); On-site; USD 11,021,000 - 15,154,000; Part time

Benefits offered by this job

Payroll benefits

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate

Training and development

Global team

Job summary

Abercrombie & Fitch Co. in Rogers, AR is seeking a Key Lead to guide Brand Reps and Stock Associates on the floor, delivering a quality in-store experience and driving daily sales.

You will open and close routines, operate POS, fulfill OMNI channel orders, and keep product knowledge high while maintaining visuals and inventory control. This role emphasizes customer focus, strong communication, adaptability, and teamwork to uphold brand culture and values.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion awareness

Initiative

Adaptability

Detail orientation

Education

High School Diploma / G.E.D.

Tools

POS Systems

Job description

Abercrombie & Fitch Co. in Rogers, AR is seeking a Key Lead to guide Brand Reps and Stock Associates on the floor, delivering a quality in-store experience and driving daily sales.

You will open and close routines, operate POS, fulfill OMNI channel orders, and keep product knowledge high while maintaining visuals and inventory control. This role emphasizes customer focus, strong communication, adaptability, and teamwork to uphold brand culture and values.