Floor Lead: Customer Experience & Team Coach

Hollister Co; City of Albany (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and ensure daily store performance. You’ll guide opening/closing routines, run POS operations, fulfill OMNI orders, and drive product knowledge and visual merchandising while upholding brand values.

The role emphasizes leadership presence, strong communication, and a proactive mindset to balance multiple tasks during varied hours, including weekends/holidays.

Qualifications

• High School Diploma or GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams is preferred.
• Maintain a strong customer focus and interpersonal skills.
• Be energetic, outgoing, and assertive; take initiative and show confidence.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer service

Leadership experience

Communication skills

Adaptability

Fashion knowledge

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and ensure daily store performance. You’ll guide opening/closing routines, run POS operations, fulfill OMNI orders, and drive product knowledge and visual merchandising while upholding brand values.

The role emphasizes leadership presence, strong communication, and a proactive mindset to balance multiple tasks during varied hours, including weekends/holidays.