Floor Lead — Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Columbus (OH); On-site; USD 24,000 - 32,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a strong on-floor customer experience.

This role is part of the store leadership team, driving daily sales through team performance and customer engagement. Responsibilities include opening/closing routines, POS operation, OMNI channel fulfillment, product knowledge, and visual display management.

Qualifications

• High School Diploma/G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required, but leadership of groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a strong on-floor customer experience.

This role is part of the store leadership team, driving daily sales through team performance and customer engagement. Responsibilities include opening/closing routines, POS operation, OMNI channel fulfillment, product knowledge, and visual display management.