Floor Lead: Customer Experience & Sales Coach

A&F Stores, Inc.; Hanes (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits aligned with company

Quarterly Sales Incentive Bonus

Merchandise Discount

Career advancement opportunities

Brand affiliate opportunities

Training and development

Global team supportive culture

Job summary

Abercrombie & Fitch Co. invites applications for a Key Lead role to ensure an exceptional in-store experience. As Floor Supervisor, you will guide Brand Reps and Stock Associates to optimize daily sales and operations, while modeling the brand’s culture.

You will lead on opening/closing routines, assist on the sales floor, and ensure assets are protected. This role emphasizes customer focus, team coaching, and product knowledge in a fast-paced retail environment.

Qualifications

• High School diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend knowledge

Energetic

Outgoing

Assertive

Initiative

Confidence

Adaptability

Flexibility

Multitasking

Detail-oriented

Applied learning

Proactive thinking

Strong work ethic

Education

High School Diploma / G.E.D. preferred or equivalent

Job description

Abercrombie & Fitch Co. invites applications for a Key Lead role to ensure an exceptional in-store experience. As Floor Supervisor, you will guide Brand Reps and Stock Associates to optimize daily sales and operations, while modeling the brand’s culture.

You will lead on opening/closing routines, assist on the sales floor, and ensure assets are protected. This role emphasizes customer focus, team coaching, and product knowledge in a fast-paced retail environment.