Floor Lead: Customer Experience & Sales Coach

A&F Stores, Inc.; Wauwatosa (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Payroll benefits

Quarterly bonus

Merchandise discount

Career advancement

Brand affiliate program

Training and development

Inclusive culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a premier in-store experience and drive daily sales in a Wisconsin location.

The role involves opening/closing, POS operation, omni-channel order fulfillment, visual merchandising, and asset protection, with a focus on customer service and brand representation. Part-time schedule includes Saturdays, Sundays, and some holidays.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer service

Coaching/leadership

Communication

Floor supervision

Visual merchandising

Data analysis

Adaptability

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a premier in-store experience and drive daily sales in a Wisconsin location.

The role involves opening/closing, POS operation, omni-channel order fulfillment, visual merchandising, and asset protection, with a focus on customer service and brand representation. Part-time schedule includes Saturdays, Sundays, and some holidays.