Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Cardington Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise Discount

Career Advancement

Training and Development

Global brand culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to serve as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an exceptional in-store experience and drive daily sales on the sales floor.

You will participate in opening/closing routines, operate POS, fulfill OMNI channel orders, keep displays fresh, analyze reports, and protect store assets while modeling the brand’s culture and values. Weekend availability required.

Qualifications

• High School Diploma or GED required or preferred.
• 1 year retail experience preferred.
• Strong customer focus and communication skills.
• Ability to lead and engage teams with energy and adaptability.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders and maintain store displays.
• Demonstrate product knowledge and drive sales.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory checks.
• Represent the brand and embody company values.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to serve as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver an exceptional in-store experience and drive daily sales on the sales floor.

You will participate in opening/closing routines, operate POS, fulfill OMNI channel orders, keep displays fresh, analyze reports, and protect store assets while modeling the brand’s culture and values. Weekend availability required.