Floor Lead – Customer Experience & Sales

Abercrombie & Fitch Co.; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Wilkes-Barre, PA, who will be responsible for delivering quality in-store experiences. The role includes acting as a Floor Supervisor, coaching team members, and ensuring store operations are effective.

The Key Lead must drive store performance on the floor, focusing on customer satisfaction and achieving daily sales goals. Ideal candidates bring strong retail supervisory experience and exhibit company culture and values.

Qualifications

• Experience in a retail supervisory role preferred.
• Strong communication and interpersonal skills.
• Ability to analyze sales reports and make data-driven decisions.

Responsibilities

• Supervise and coach Brand Reps and Stock Associates.
• Ensure effective store operations and customer experience.
• Drive daily sales through team performance.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Wilkes-Barre, PA, who will be responsible for delivering quality in-store experiences. The role includes acting as a Floor Supervisor, coaching team members, and ensuring store operations are effective.

The Key Lead must drive store performance on the floor, focusing on customer satisfaction and achieving daily sales goals. Ideal candidates bring strong retail supervisory experience and exhibit company culture and values.