Floor Lead & Brand Experience Coach

Abercrombie & Fitch Co.; Scranton (Lackawanna County); On-site; USD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. in Scranton is seeking a Key Lead to enhance customer experience and support the store team. In this role, you will act as a Floor Supervisor, providing guidance to Brand Representatives and Stock Associates. Key responsibilities include opening and closing store routines, operating the register, and maintaining visual displays. The ideal candidate should have supervisory experience in retail and strong customer service skills to drive store performance.

Qualifications

• Experience in a supervisory role in retail.
• Strong customer service skills.
• Ability to analyze reports and make informed decisions.

Responsibilities

• Ensure quality in-store customer experience.
• Guide Brand Reps and Stock Associates.
• Drive store performance through customer engagement.

Job description

Abercrombie & Fitch Co. in Scranton is seeking a Key Lead to enhance customer experience and support the store team. In this role, you will act as a Floor Supervisor, providing guidance to Brand Representatives and Stock Associates. Key responsibilities include opening and closing store routines, operating the register, and maintaining visual displays. The ideal candidate should have supervisory experience in retail and strong customer service skills to drive store performance.