Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Los Angeles (CA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll Celebr

Job summary

Abercrombie & Fitch Co. in Los Angeles, CA, is seeking a Key Lead to support the store leadership team by coaching Brand Reps and Stock Associates, driving customer experience, and achieving daily sales goals.

The role emphasizes opening/closing routines, POS operations, omni-channel fulfillment, product knowledge, and visual merchandising to boost store performance. Strong communication and adaptability are valued.

Qualifications

• High School Diploma/GED preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leading groups is preferred.
• Maintain a strong customer focus and excellent interpersonal skills.
• Demonstrate knowledge of current fashion trends and effective communication.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and outgoing

Education

High School Diploma / GED

Job description

Abercrombie & Fitch Co. in Los Angeles, CA, is seeking a Key Lead to support the store leadership team by coaching Brand Reps and Stock Associates, driving customer experience, and achieving daily sales goals.

The role emphasizes opening/closing routines, POS operations, omni-channel fulfillment, product knowledge, and visual merchandising to boost store performance. Strong communication and adaptability are valued.