Store Floor Lead & Customer Experience Coach

CSC-Generatio; Palo Alto (CA); On-site; USD 28,000 - 30,000; Part time

Job summary

Sur La Table is seeking a part-time Store Floor Lead in Palo Alto to manage daily operations, coach associates, and ensure an exceptional guest experience. You will serve as MOD, lead the sales floor, and support GM/SM in achieving sales targets while maintaining brand standards.

The role emphasizes coaching, training, and customer-focused leadership to drive in-store performance and loyalty.

Qualifications

• Leadership experience in a retail setting.
• Strong communication and problem-solving abilities.
• Experience coaching and developing team members.

Responsibilities

• Lead the sales floor as Manager on Duty (MOD).
• Provide in-the-m moment coaching to elevate performance.
• Assist onboarding and training of new associates.

Skills

Retail leadership

Customer service

Communication

Problem-solving

Decision-making

Retail software

Tools

Microsoft Office

POS system

Job description

Sur La Table is seeking a part-time Store Floor Lead in Palo Alto to manage daily operations, coach associates, and ensure an exceptional guest experience. You will serve as MOD, lead the sales floor, and support GM/SM in achieving sales targets while maintaining brand standards.

The role emphasizes coaching, training, and customer-focused leadership to drive in-store performance and loyalty.