Floor Lead & Customer Experience Champion

Abercrombie & Fitch Co.; Humble (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience and drive daily sales.

You will open and close routines, operate POS, fulfill omni-channel orders, maintain displays, and analyze reports to inform decisions. A strong customer focus and excellent communication are essential for success in this role.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience and drive daily sales.

You will open and close routines, operate POS, fulfill omni-channel orders, maintain displays, and analyze reports to inform decisions. A strong customer focus and excellent communication are essential for success in this role.