Floor Lead: Customer Experience & Brand Coach

A&F Stores, Inc.; Brentwood (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Training and development

Career advancement opportunities

Job summary

Abercrombie & Fitch Co. seeks a Key Lead to ensure customers enjoy a quality in-store experience. As Floor Supervisor, you guide Brand Reps and Stock Associates to keep store operations running smoothly and drive daily sales.

You’ll work a variable schedule (12–16 hours weekly), including Saturdays and Sundays, with peak periods requiring more hours. Starting wage is $19.70 per hour, with incentives and merchandise discount.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic/Assertive

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. seeks a Key Lead to ensure customers enjoy a quality in-store experience. As Floor Supervisor, you guide Brand Reps and Stock Associates to keep store operations running smoothly and drive daily sales.

You’ll work a variable schedule (12–16 hours weekly), including Saturdays and Sundays, with peak periods requiring more hours. Starting wage is $19.70 per hour, with incentives and merchandise discount.