Floor Coordinator

Malibu Jack's Springfield; Springfield (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A family entertainment center in Springfield, IL is seeking a Park Coordinator (Team Lead) to ensure smooth operations across various departments. This leadership role involves supporting Guest Services and overseeing staff during busy periods, while maintaining high guest service standards. The ideal candidate possesses strong communication skills, a guest-first mindset, and a willingness to adapt to various responsibilities. Previous leadership experience is preferred, alongside a high school diploma.

Qualifications

• Must be adaptable and willing to rotate between departments.
• Strong communication and leadership skills required.
• Guest-first mindset with problem-solving abilities necessary.

Responsibilities

• Step in as a coordinator for departments when needed.
• Supervise staff and manage breaks.
• Act as a floor leader and respond to guest concerns.

Skills

Adaptability

Communication skills

Leadership

Problem-solving

Food safety knowledge

Customer service

Education

High school diploma or GED

Job description

Job Summary

The Park Coordinator (Team Lead) is a dynamic leadership role that provides cross‑functional support across department—Guest Services, Groups & Parties, Food & Beverage, and Training. This role ensures smooth day‑to‑day operations by stepping in whenever coverage or extra leadership is needed, including opening/closing responsibilities and floor management.

Key Responsibilities

Operational Support

• Step in as a coordinator for any department (Guest Services, Party & Events, Restaurant, or Training) when coverage is needed.
• Supervise staff, manage breaks, and ensure proper staffing throughout shifts.
• Open and close the park as scheduled.

Guest Experience & Floor Oversight

• Act as a floor leader, responding to guest concerns, ride support calls, and escalated issues.
• Greet and interact with guests in a friendly, professional manner across all areas.
• Uphold Malibu Jack’s guest service standards to ensure a fun, safe, and welcoming experience.

Training & Coaching

• Reinforce service, safety, and performance standards with new and current staff.
• Support training with checklists, hands‑on coaching, and feedback.

Groups & Parties

• Assist with setup/tear‑down for parties and events.
• Ensure group events run smoothly and deliver exceptional guest experiences.
• Handle cash transactions and maintain an organized, welcoming space.

Administrative & Operational Duties

• Complete shift reports, daily logs, and invoices as needed.
• Assist with inventory counts and ordering.
• Support special projects, events, and holiday operations.

Skills & Qualifications

• Exceptional adaptability and willingness to rotate daily between departments.
• Strong communication and leadership skills.
• Guest‑first mindset with problem‑solving ability.
• Basic knowledge of food safety, customer service, and event practices (or eagerness to learn).
• Calm, organized, and reliable under pressure.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Previous leadership or customer‑facing experience preferred.
• Basic math skills for cash handling and inventory.
• Must be available evenings, weekends, and holidays.
• Physical ability to stand/walk for long periods and lift up to 40 lbs.