Sales & Community Outreach Coordinator

Jester FEC; Springfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Malibu Jack's is looking for a Community Outreach Coordinator to promote our park in the local community, building relationships with schools, businesses, organizations, and community partners to generate group events and experiences.

This role reports to the Regional Outreach Manager and collaborates with Groups & Party Coordinator, Marketing, and sales/support teams to turn relationships into booked events and brand awareness.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; equivalent combination of relevant education and experience may be considered.
• Experience in community outreach, outside sales, event coordination, customer service, hospitality, or local business development preferred.
• Proven ability to generate leads, build relationships, follow up consistently, and support revenue-driving opportunities.
• Strong verbal and written communication skills and professional representation in the community.

Responsibilities

• Promote Malibu Jack's as the go-to destination for group events to local schools, businesses, churches and community organizations.
• Conduct in-person visits, presentations, and tours to showcase group event options and party packages.
• Generate, manage, and follow up on new leads to book corporate events, fundraisers, field trips, and other group outings.
• Maintain organized tracking of leads, communications, and opportunities to ensure a seamless sales process.

Skills

Lead generation

Relationship building

Event coordination

Communication

Organization

Time management

Tech proficiency

Education

High school diploma or GED

Equivalent combination of education and experience

Tools

Asana

Google Workspace

Lead tracking tools

Job description

Job Title: Community Outreach Coordinator

Job Status: Full-time

Schedule: Evenings and weekends required for community events and client meetings

Minimum Age Requirement: 18 years

About Malibu Jack's

At Malibu Jack's, the moment a family walks through our doors, something special begins. We create a Safe, Clean, and Fun environment where guests of all ages can enjoy the best in modern indoor entertainment, celebrate milestones, and make memories together.

Working at Malibu Jack's is more than a job — it is an opportunity to grow, lead, and make a real difference in the lives of the families and communities we serve. We believe the guest experience is only as extraordinary as the people behind it, and we are committed to building a workplace where positivity, professionalism, and genuine care are the standard — not the exception!

Position Summary

The Community Outreach Coordinator is responsible for promoting Malibu Jack's in the local community, building relationships with schools, businesses, organizations, and community partners, and generating new opportunities for group events, birthday parties, field trips, fundraisers, corporate outings, and other revenue-driving experiences. This role reports directly to the Regional Outreach Manager and supports the park management organization by partnering closely with the Groups & Party Coordinator, General Manager, Marketing, and corporate sales/outreach support teams. The Community Outreach Coordinator represents Malibu Jack's outside the four walls of the park, helping turn community relationships into booked events, repeat visits, and positive brand awareness. Consistent use of Asana, approved lead tracking tools, company communication systems, and current promotional materials is considered an essential part of this role.

What You’ll Do

Community-Focused Sales & Business Development

• Proactively reach out to local schools, businesses, churches, and community organizations to promote Malibu Jack’s as the go-to destination for group events
• Conduct in-person visits, presentations, and facility tours to showcase group event options and party packages
• Generate, manage, and follow up on new leads to book corporate events, fundraisers, field trips, and other group outings
• Maintain organized tracking of all leads, communications, and opportunities to ensure a seamless sales process

Relationship Building & Community Engagement

• Build and nurture positive, long-term relationships with community leaders, educators, and business contacts
• Represent Malibu Jack’s at local networking events, festivals, expos, and community programs
• Support sponsorships and partnerships that increase brand awareness and drive repeat business

Support & Collaboration

• Assist with selected promotional initiatives and community events as needed
• Share insights and ideas to help expand community outreach and grow group sales
• Work collaboratively with park teams to ensure outstanding guest experiences during events

Qualifications & Skills

• Must be at least 18 years of age.
• High school diploma or GED required; equivalent combination of relevant education and experience may be considered.
• Previous experience in community outreach, outside sales, event coordination, customer service, hospitality, entertainment, family entertainment, or local business development preferred.
• Proven ability to generate leads, build relationships, follow up consistently, and support revenue-driving opportunities.
• Strong verbal and written communication skills with the ability to represent Malibu Jack's warmly and professionally in the community.
• Highly organized with strong attention to detail and the ability to manage multiple contacts, leads, events, deadlines, and follow-up needs at the same time.
• Strong customer service focus with a genuine passion for creating exceptional experiences for families, schools, businesses, and community groups.
• Self-starter with a results-driven mindset who takes initiative in the field and follows through without needing to be reminded.
• Comfortable using Asana, Google Workspace, spreadsheets, email platforms, lead tracking tools, phone systems, and company communication systems.
• Ability to work collaboratively with park leadership, Groups & Party Coordinator, Marketing, Operations, and corporate support teams.

Work Environment & Travel

• Park-based role with regular local travel for school visits, business outreach, networking events, community events, and partnership development.
• Regular communication with park leadership, department coordinators, corporate support teams, guests, and community partners.
• Some evening, weekend, holiday, or peak-period availability may be needed to support community events, school events, promotional opportunities, or high-value group opportunities.
• Fast-paced, guest-facing, and community-facing environment requiring professionalism, organization, and flexibility.

Physical Requirements

This position requires the ability to sit, stand, walk, communicate by phone and email, use computer-based systems, travel locally, and participate in meetings, community events, and onsite operational walkthroughs as needed. Must be able to stand for extended periods during events or outreach activities and lift up to 40 lbs. unaided when handling outreach materials, event supplies, or promotional items.

Other Duties

Perform other related duties as assigned by leadership based on company needs, role scope, and operational priorities.

Keywords

Group Sales, Outside Sales, Community Outreach, Event Sales, Business Development, Local Sales Specialist, Client Relationship, Party & Event Sales, Entertainment Sales, School Partnerships, Corporate Events