Floor Manager

Malibu Jack's Springfield; Springfield (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for growth

Fun workplace culture

Job summary

A family entertainment center is seeking a Floor Manager to oversee daily operations and ensure a safe, enjoyable environment for guests. You'll manage the team, handle guest concerns, and maintain high service standards. Ideal candidates are leaders with significant people-management experience and a passion for guest satisfaction. The role requires availability on evenings, weekends, and holidays. This is a great opportunity for growth in a vibrant, fun workplace.

Qualifications

• Must be at least 21 years old.
• Minimum of 1-2 years supervisory or management experience in hospitality, retail, or entertainment.
• Ability to stand for long periods and lift up to 40 lbs unaided.

Responsibilities

• Oversee daily operations of attractions and ensure guest-focused service.
• Supervise training and provide feedback to Park Coordinators.
• Manage cash handling processes and ensure compliance with policies.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Guest service orientation

Tools

CenterEdge POS

Embed swiper

Job description

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands‑on leader who thrives in a fast‑paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest‑focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front‑line staff. The Floor Manager ensures all employees are well‑trained, motivated, and equipped to deliver the best guest experience possible.

This position is also responsible for opening and closing the facility and managing cash procedures.

What You’ll Do

Attraction Oversight & Floor Operations

• Maintain direct oversight of all attractions, ensuring safe and efficient operation
• Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
• Serve as the primary on‑floor leader during shifts, responding quickly to operational needs and guest concerns
• Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)
• Oversee the employee training program, ensuring consistency and accountability across all departments
• Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
• Keep training materials current and ensure compliance with safety and service standards
• Support continuous staff development through coaching and follow‑up
• Supervise and coach Park Coordinators, ensuring they manage their areas effectively
• Provide guidance, feedback, and documentation of team member performance
• Foster teamwork and positive culture across the park, leading by example on the floor
• Ensure adequate shift coverage and assist with scheduling adjustments when needed

Guest Service & Safety

• Resolve escalated guest complaints and incidents professionally and efficiently
• Reinforce guest service standards daily through coaching and recognition
• Promote and enforce safety standards across attractions and guest areas

Communication & Culture

• Share daily goals and updates with Park Coordinators and staff at the start of shifts
• Keep staff informed on promotions, safety policies, and park updates
• Collaborate with the General Manager and Park Operations Manager to ensure smooth cross‑department operations

Opening, Closing, and Cash Responsibilities

• Open and close the facility according to company procedures
• Manage cash handling processes, including opening and closing registers, cash counts, and deposits
• Ensure compliance with cash control policies and investigate discrepancies
• Secure the building and ensure safety and operational readiness at close

Additional Responsibilities

• Maintain a visible presence on the floor, actively engaging with staff and guests
• Support events, parties, and promotions by coordinating floor staff
• Be available during evenings, weekends, holidays, and high‑traffic days
• Perform other responsibilities as assigned by the Park Operations Manager

Leadership: Strong ability to guide, support, and develop Park Coordinators and front‑line staff

Training‑Oriented: Passionate about employee development, documentation, and accountability

Guest‑Focused: Dedicated to creating positive and memorable guest experiences

Detail‑Oriented: Ensures safety, consistency, and high standards across attractions and operations

Problem‑Solver: Responds calmly and effectively to challenges on the floor

Strong Communicator: Confident in providing direction and feedback to staff

Minimum Qualifications

• Must be at least 21 years old
• Must be available to work evenings, weekends, and holidays
• Minimum of 1‑2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
• Strong organizational and people‑management skills
• Ability to stand for long periods and lift up to 40 lbs unaided

Why Work at Maui’s Family Entertainment Center

• Leadership role in a fast‑growing entertainment environment
• Direct impact on guest experience and team development
• Opportunities for growth into senior operations leadership
• Fun, energetic workplace with a family‑friendly culture