Floor Manager

Jester FEC

Springfield (IL)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Opportunities for growth into senior operations leadership

Fun, energetic workplace with a family-friendly culture

Job summary

A leading family entertainment center in Springfield, Illinois is seeking a Floor Manager to oversee daily operations, ensuring safe and efficient service. The ideal candidate will have supervisory experience and a passion for guest satisfaction. Responsibilities include managing cash procedures, training staff, and resolving guest complaints. This role requires working evenings and weekends in a fast-paced, energetic environment. Join us to make a direct impact on both guest experiences and team development.

Qualifications

Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment.
Must be available to work evenings, weekends, and holidays.
Ability to stand for long periods and lift up to 40 lbs unaided.

Responsibilities

Ensure safe, efficient, and guest-focused service.
Manage cash handling processes, including cash counts and deposits.
Supervise and coach Park Coordinators to ensure effective area management.

Skills

Leadership

Training-Oriented

Guest-Focused

Detail-Oriented

Problem-Solver

Strong Communicator

Job description

Job Description: Floor Manager

Reports to: Park Operations Manager

Overview

At Malibu Jack’s, we create exciting career opportunities for passionate individuals eager to bring entertainment and fun to our guests! Our mission is to provide a safe and enjoyable space for families of all ages to experience the best in modern entertainment. As a Floor Manager, you are an integral part of maintaining high standards of customer service, operational efficiency, and safety while ensuring guests have a memorable time at the center.

This role is ideal for a hands‑on leader who thrives in a fast‑paced environment, enjoys developing team members, and takes pride in maintaining high operational and safety standards.

Job Summary

The Floor Manager is responsible for the daily operation of attractions and the overall park floor, ensuring safe, efficient, and guest-focused service. This role supervises Park Coordinators, supports training efforts and provides general oversight of front-line staff. The Floor Manager ensures all employees are well-trained, motivated, and equipped to deliver the best guest experience possible. This position is also responsible for opening and closing the facility and managing cash procedures.

What You’ll Do

Attraction Oversight & Floor Operations

Maintain direct oversight of all attractions, ensuring safe and efficient operation
Perform regular checks of attractions, guest areas, and team performance to uphold Malibu Jack’s standards
Serve as the primary on‑floor leader during shifts, responding quickly to operational needs and guest concerns
Maintain working knowledge of all attractions, systems, and processes (including CenterEdge POS and Embed swiper)

Training Program Leadership

Oversee the employee training program, ensuring consistency and accountability across all departments
Supervise the Training Coordinator to confirm training sessions are delivered, completed, and documented properly
Keep training materials current and ensure compliance with safety and service standards
Support continuous staff development through coaching and follow‑up

Team Leadership & Park Coordinator Management

Supervise and coach Park Coordinators, ensuring they manage their areas effectively
Provide guidance, feedback, and documentation of team member performance
Foster teamwork and positive culture across the park, leading by example on the floor
Ensure adequate shift coverage and assist with scheduling adjustments when needed

Guest Service & Safety

Resolve escalated guest complaints and incidents professionally and efficiently
Reinforce guest service standards daily through coaching and recognition
Promote and enforce safety standards across attractions and guest areas

Communication & Culture

Share daily goals and updates with Park Coordinators and staff at the start of shifts
Keep staff informed on promotions, safety policies, and park updates
Collaborate with the General Manager and Park Operations Manager to ensure smooth cross‑department operations

Opening, Closing, and Cash Responsibilities

Open and close the facility according to company procedures
Manage cash handling processes, including opening and closing registers, cash counts, and deposits
Ensure compliance with cash control policies and investigate discrepancies
Secure the building and ensure safety and operational readiness at close

Additional Responsibilities

Maintain a visible presence on the floor, actively engaging with staff and guests
Support events, parties, and promotions by coordinating floor staff
Be available during evenings, weekends, holidays, and high‑traffic days
Perform other responsibilities as assigned by the Park Operations Manager

Skills & Qualities We’re Looking For

Leadership: Strong ability to guide, support, and develop Park Coordinators and front‑line staff
Training‑Oriented: Passionate about employee development, documentation, and accountability
Guest‑Focused: Dedicated to creating positive and memorable guest experiences
Detail‑Oriented: Ensures safety, consistency, and high standards across attractions and operations
Problem‑Solver: Responds calmly and effectively to challenges on the floor
Strong Communicator: Confident in providing direction and feedback to staff

Minimum Qualifications

Must be at least 21 years of age
Must be available to work evenings, weekends, and holidays
Minimum of 1-2 years supervisory or management experience, preferably in hospitality, retail, or entertainment
Strong organizational and people‑management skills
Ability to stand for long periods and lift up to 40 lbs unaided

Why Work at Maui’s Family Entertainment Center