Operations Manager

Malibu Jack's Indoor Theme Park; Lafayette (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Malibu Jack's Lafayette seeks an Operations Manager to lead attractions operators, technicians, and guest services to deliver a fun, safe, and efficient entertainment experience for families. The role requires strong communication, time management and a passion for exceptional customer service.

You will supervise 15-50+ staff, maintain attendance records daily, and train Shift Lead and Front Desk Lead positions.

Qualifications

• Must have strong leadership and communication skills.
• Proven ability to manage a diverse team in a fast-paced environment.
• Demonstrated commitment to safety and guest service.

Responsibilities

• Supervise 15-50+ staff and ensure efficient daily operations.
• Maintain attendance records daily.
• Inspect attractions for safe operation and training.
• Train Shift Lead and Front Desk Lead daily.
• Oversee scheduling, redemption, cleaning supplies as needed.
• Be on call for special projects or holidays.

Skills

Teamwork

Attention to detail

Customer service

Time management

Leadership

Education

High school diploma or GED

One year of management or supervisory experience

Must be at least 21 years old

Job description

Job Summary

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.

Location - Malibu Jack's Lafayette

Position Type - Full Time Salary

Accountabilities

• Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
• Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.

Principle Duties And Responsibilities

• Proficiently operate all attractions and maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
• Be on call for special projects or holidays.

Skills/Competencies Required

• Strong teamwork ethic and attitude.
• Attention to detail.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.
• Leadership skills.

Education, Qualifications, And Experience

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program