Operations Manager

Five Star Parks and Attractions; Lafayette (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Diversity and inclusion

E-Verify program

Job summary

Five Star Parks and Attractions in Lafayette, IN, seeks an Operations Manager to lead a team of attraction operators, technicians, and customer service staff. You will drive efficient daily operations, safety compliance, and exceptional guest experiences in a fast-paced entertainment environment.

The role requires weekend/holiday availability, strong leadership, and a passion for service. You will oversee scheduling,现场 safety checks, and staff development while maintaining excellent

Qualifications

• Must be at least 21 years old.
• High school diploma or GED, or equivalent.
• At least one year of management or supervisory experience.
• Experience in Restaurant/F&B Management required.
• Weekend and holiday availability; up to 45 hours per week.
• Able to stand for long periods and lift 39 lbs.

Responsibilities

• Supervise a diverse team of 15-50+ employees and ensure efficient daily operations.
• Maintain attendance records daily.
• Conduct periodic checks on attraction operators to ensure safe operation.
• Train and communicate with Shift Lead and Front Desk Lead daily.
• Operate attractions and maintain notes on staff performance.
• Keep staff informed on culture, standards, and updates.
• Communicate daily with team and promote teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• Be on call for special projects or holidays.

Skills

Teamwork

Attention to detail

Customer service

Time management

Leadership

Education

High school diploma or GED

1 year supervisory/management experience

Restaurant/F&B management experience

Valid driver’s license

US work authorization

Job description

Job Summary

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees. This role is integral to maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages. We are looking for an individual with excellent communication skills, strong time management, and a passion for delivering exceptional customer service.

Location - Malibu Jack's Lafayette

Position Type - Full Time Salary

Accountabilities

• Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
• Maintain accurate records of employee attendance on a daily basis.
• Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
• Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.

Principle Duties And Responsibilities

• Proficiently operate all attractions and maintain day-to-day notes on staff performance.
• Keep employees informed on culture, standards, and updates such as sales specials or new job opportunities.
• Communicate daily with team members, fostering a strong teamwork ethic and attitude.
• Maintain a safety-focused attitude at all times.
• May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
• Be on call for special projects or holidays.

Skills/Competencies Required

• Strong teamwork ethic and attitude.
• Attention to detail.
• Passion for the work and commitment to delivering exceptional customer service.
• Time management and a sense of urgency.
• Leadership skills.

Education, Qualifications, And Experience

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program