Flood Response Center Agent – Empathetic Support

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision coverage

Career growth opportunities

Job summary

MCI is seeking a Contact Center Support Agent located in Wichita, KS. This role involves assisting individuals impacted by severe flooding by providing empathetic support and resolving inquiries professionally. Candidates must have a high school diploma, and strong communication and problem-solving skills are essential.

This position features competitive compensation and benefits such as paid time off, health coverage, and career growth opportunities. Training is mandatory, and candidates must successfully complete a Level 2 background check.

Qualifications

• High school diploma or equivalent; college education a plus.
• Strong communication and problem-solving skills.
• Previous customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Assist callers impacted by severe flooding with empathetic support.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues in a timely and professional manner.
• Document all interactions accurately.
• Maintain confidentiality and handle sensitive information.

Skills

Strong communication

Problem-solving skills

Customer service experience

Education

High school diploma or equivalent

College education

Job description

MCI is seeking a Contact Center Support Agent located in Wichita, KS. This role involves assisting individuals impacted by severe flooding by providing empathetic support and resolving inquiries professionally. Candidates must have a high school diploma, and strong communication and problem-solving skills are essential.

This position features competitive compensation and benefits such as paid time off, health coverage, and career growth opportunities. Training is mandatory, and candidates must successfully complete a Level 2 background check.