Remote Hurricane Relief Call Center Agent

MCI; Kansas; On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is seeking a Hurricane Relief Agent for a temporary remote position in Kansas. The role involves assisting customers with service inquiries and utilizing service techniques to improve customer experience during disaster relief efforts. Ideal candidates must be 18 or older, possess a high school diploma, and have strong organizational and communication skills. Compensation includes paid time off, health benefits, and incentives. Candidates should apply via MCI's careers page.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Assist customers with service inquiries.
• Learn the common requests and solutions.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Organizational skills

Written communication skills

Oral communication skills

Conflict resolution

Problem solving

Customer service orientation

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers is seeking a Hurricane Relief Agent for a temporary remote position in Kansas. The role involves assisting customers with service inquiries and utilizing service techniques to improve customer experience during disaster relief efforts. Ideal candidates must be 18 or older, possess a high school diploma, and have strong organizational and communication skills. Compensation includes paid time off, health benefits, and incentives. Candidates should apply via MCI's careers page.