Federal Flood Support Call Center Agent

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Career growth opportunities

Fun, engaging work environment

Job summary

MCI Careers is seeking a dedicated Call Center Agent to assist individuals affected by severe flooding. This role requires strong communication skills and experience in customer service.

The successful candidate will participate in a comprehensive training program and must pass a Level 2 fingerprint background check. Employees can enjoy benefits like paid time off and health coverage after 60 days. Join a team that values your contributions!

Qualifications

• Previous customer service experience preferred.
• Must pass a Level 2 fingerprint background check.

Responsibilities

• Assist callers impacted by severe flooding, providing empathetic and effective support.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues in a timely manner.
• Document all interactions thoroughly.
• Maintain confidentiality of sensitive information.
• Participate in training sessions to enhance service quality.

Skills

Strong communication skills

Problem-solving skills

Ability to handle high-stress situations

Education

High school diploma or equivalent

Job description

MCI Careers is seeking a dedicated Call Center Agent to assist individuals affected by severe flooding. This role requires strong communication skills and experience in customer service.

The successful candidate will participate in a comprehensive training program and must pass a Level 2 fingerprint background check. Employees can enjoy benefits like paid time off and health coverage after 60 days. Join a team that values your contributions!