Floating Teller: Flexible Branch Support & Customer Experience

M&T Bank Corporation; Greenfield, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Greenfield, MA is seeking a Float Teller to support multiple branches with in-person and digital banking experiences. You will handle a variety of transactions, assist customers, and help manage lobby flow while traveling between nearby branches.

The role emphasizes accuracy, compliance with AML/BSA/KYC, and responsive service; you will balance tills, participate in cash ordering, and promote banking solutions through in-branch engagements.

Qualifications

• High school diploma or GED and 6 months of customer service experience.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.
• Proficient with basic internet applications.
• Attention to details and accuracy in transactions.

Responsibilities

• Provide exceptional branch customer service and facilitate transactions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Balance and process transactions accurately in line with policy.
• Address customer issues and escalate as needed.
• Support branch operations including cash ordering and vault activities.
• Complete AML/BSA/KYC related activities.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Greenfield, MA is seeking a Float Teller to support multiple branches with in-person and digital banking experiences. You will handle a variety of transactions, assist customers, and help manage lobby flow while traveling between nearby branches.

The role emphasizes accuracy, compliance with AML/BSA/KYC, and responsive service; you will balance tills, participate in cash ordering, and promote banking solutions through in-branch engagements.