Mobile Branch Floater: Customer Experience Teller

M&T Bank; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Hartford, Vermont is seeking a Float Teller to support branch staff across locations, delivering high-quality customer service and accurate transactions. You will balance cash, assist with digital demonstrations, and address customer needs while maintaining compliance and risk controls.

The role requires a High School diploma or GED, 6+ months of customer service experience, and ability to travel between branches as needed.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal and customer service skills.
• Well-organized with time management.

Responsibilities

• Provide exceptional customer service and solutions.
• Educate customers via digital demonstrations and promote self-service options.
• Greet customers and manage lobby flow.
• Balance and process transactions accurately per Bank Policy.
• Resolve escalated account issues and log complaints.
• Transition sales opportunities to banking partners.
• Handle branch operations (cash orders, vault, wire transfers).
• Perform customer/account maintenance tasks.
• Complete AML/BSA/KYC activities.
• Maintain compliance and risk controls.
• Support a welcoming, brand-aligned branch environment.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Data entry

Cash handling

Digital literacy

Education

High school diploma or GED

Bilingual preferred

Job description

M&T Bank in Hartford, Vermont is seeking a Float Teller to support branch staff across locations, delivering high-quality customer service and accurate transactions. You will balance cash, assist with digital demonstrations, and address customer needs while maintaining compliance and risk controls.

The role requires a High School diploma or GED, 6+ months of customer service experience, and ability to travel between branches as needed.