Float Teller: Branch Support & Digital Banking

M&T Bank; Hartford (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Hartford is seeking a Float Teller who delivers exceptional branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches within the area to support staff.

You will handle cash, assist with AML/KYC processes, and transition customers to banking partners when appropriate, while ensuring compliance and risk controls.

Qualifications

• High school diploma or GED required with at least 6 months of customer service experience.
• Ability to travel between branches as needed.
• Proven verbal and interpersonal skills; strong organizational abilities.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Balance and process customer transactions accurately following policy.
• Engage in lobby management and greet customers; address immediate needs.
• Log customer complaints and escalate issues to resolution.
• Transition sales opportunities to banking partners when appropriate.
• Assist with branch operations (cash orders, vault, ATM, wires).
• Perform AML/KYC-related activities and comply with risk controls.

Skills

Customer service

Cash handling

Data entry

Digital banking

Communication

Time management

Education

High school diploma or GED

Job description

M&T Bank in Hartford is seeking a Float Teller who delivers exceptional branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role involves traveling between branches within the area to support staff.

You will handle cash, assist with AML/KYC processes, and transition customers to banking partners when appropriate, while ensuring compliance and risk controls.