Floating Teller: Digital Concierge & Branch Support

M&T Bank; Williamsport (Lycoming County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Williamsport, PA to support multiple branches with a focus on exceptional customer service, digital engagement, and accurate transaction processing. You will travel within the designated area to assist branch staff and deliver seamless service.

You will balance and process transactions, log customer issues, and identify sales opportunities while maintaining internal controls and compliance.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to travel between branches on an as needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet skills

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller in Williamsport, PA to support multiple branches with a focus on exceptional customer service, digital engagement, and accurate transaction processing. You will travel within the designated area to assist branch staff and deliver seamless service.

You will balance and process transactions, log customer issues, and identify sales opportunities while maintaining internal controls and compliance.