Float Teller: Branch Concierge & Digital Banking

M&T Bank Corporation; Tamaqua (Schuylkill County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Tamaqua, PA seeks a Float Teller to support branch staff across a designated area. The role focuses on customer experience, digital engagement, lobby management, and accurate transaction processing, with frequent branch travel.

You will educate customers with digital demonstrations, balance and process transactions, and escalate issues as needed while promoting banking opportunities with partners.

Qualifications

• High school diploma or GED and minimum 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to easily travel between branches on an as needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Tamaqua, PA seeks a Float Teller to support branch staff across a designated area. The role focuses on customer experience, digital engagement, lobby management, and accurate transaction processing, with frequent branch travel.

You will educate customers with digital demonstrations, balance and process transactions, and escalate issues as needed while promoting banking opportunities with partners.