Float Teller: Customer Experience & Digital Banking

M&T Bank Corporation; Williamsport (Lycoming County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Williamsport, PA is seeking a Float Teller who supports branch customer experience through digital engagement, lobby management, and transactional processing. You will travel between branches within a designated area to assist staff as needed.

You will balance and process transactions, log customer issues, and guide customers to self-service options. The role emphasizes compliant operations, AML/BSA/KYC tasks, and alignment with M&T Bank's brand and risk controls.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience
• Ability to travel between branches on an as-needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven time management skills
• Well-organized and proficient with internet user-level technology

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities
• Engage in lobby management and greet customers, addressing immediate needs
• Balance and process transactions accurately following Bank Policy
• Own escalated account services issues until resolution and log complaints
• Support branch operations (cash ordering, vault, ATM, wire transfers) and maintain accurate records
• Perform Consumer AML/BSA/KYC-related activities and comply with risk controls
• Promote the M&T Bank brand and maintain internal controls and audit readiness
• Contribute to a risk-aware environment to minimize losses and fraudulent activity

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Tech savvy

Bilingual

Education

High school diploma or GED

Bilingual

Job description

M&T Bank Corporation in Williamsport, PA is seeking a Float Teller who supports branch customer experience through digital engagement, lobby management, and transactional processing. You will travel between branches within a designated area to assist staff as needed.

You will balance and process transactions, log customer issues, and guide customers to self-service options. The role emphasizes compliant operations, AML/BSA/KYC tasks, and alignment with M&T Bank's brand and risk controls.