Floating Teller: Digital Concierge Across Branches

M&T Bank; Keene (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Keene, NH seeks a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. You will travel between branches in the region to assist staff and maintain service quality.

The role requires strong customer service, communication, and cash handling skills, with the ability to learn digital tools and meet regulatory requirements.

Qualifications

• High school diploma or GED with at least 6 months of customer service and cash handling experience.
• Willingness to travel between branches as needed.
• Strong verbal and interpersonal communication skills.
• Excellent organization and time-management abilities.
• Proficient with basic Internet and computer use.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers on digital demonstrations and self-service options.
• Balance and process transactions accurately following policy.
• Assist with lobby management and welcoming customers.
• Escalate and log customer complaints for resolution.
• Support AML/KYC-related activities and internal controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet skills

Education

High school diploma or GED

Tools

Internet

Job description

M&T Bank in Keene, NH seeks a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. You will travel between branches in the region to assist staff and maintain service quality.

The role requires strong customer service, communication, and cash handling skills, with the ability to learn digital tools and meet regulatory requirements.