Mobile Teller & Digital Concierge

3M HEALTHCARE; Williston (VT); On-site; USD 22,041 - 35,817; Full time

Job summary

M&T Bank in Williston, Vermont is seeking a Float Teller to assist across branches with customer service, cash handling, and digital engagement. You will balance transactions, perform account maintenance, and transition opportunities to banking partners.

The role emphasizes flexible branch support, AML/KYC compliance, and delivering a differentiated customer experience in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months customer service experience.
• Ability to travel between branches as needed.
• Proven verbal and written communication skills.
• Proficient with internet-based technology.

Responsibilities

• Provide exceptional customer service and solutions.
• Educate customers with digital demos and promote self-service.
• Greet customers, manage lobby, and address immediate needs.
• Balance and process transactions accurately per policy.
• Log and resolve complaints in the system.
• Introduce sales opportunities to banking partners.
• Handle branch operations: cash orders, vault, ATM, wires.
• Maintain customer accounts and perform maintenance tasks.
• Complete AML/KYC related activities and regulatory checks.
• Support risk controls and audit requirements.
• Promote M&T Bank brand and belonging culture.

Skills

Customer service

Communication skills

Interpersonal skills

Cash handling

Data entry

Digital demonstrations

Travel between branches

Bilingual (preferred)

Education

High school diploma or GED

Job description

M&T Bank in Williston, Vermont is seeking a Float Teller to assist across branches with customer service, cash handling, and digital engagement. You will balance transactions, perform account maintenance, and transition opportunities to banking partners.

The role emphasizes flexible branch support, AML/KYC compliance, and delivering a differentiated customer experience in a fast-paced environment.